Palos Verdes Lifestyle - Norma Toering's Palos Verdes Homes Blog

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Be Careful Your Brand Doesn't Burn You

 

I met a woman at an open house a few weeks ago and her comment gave me reason to evaluate the marketing of me!

 

 She said she didn't know I listed condos or she would have called me to list hers.  She went on to add she thought I only sold in an upscale area and would not have the time to sell her little starter condo.  This conversation took place at a charming little bungalow in a trendy but not upscale area.

 

Oops.  I had to wonder--is my brand burning me?  Am I limiting my appeal by advertising my expertise in equestrian estates and luxury coastal homes?   I'll admit those are wonderful to specialize in, but not to the exclusion of all other real estate.

 

At least in one buyer's mind I don't sell condos, but I do.  In one buyer's mind I don't sell starter homes, but I do.  The take away lesson I've learned is not to be too narrow in defining your niche.  An incorrect branding can be a painful experience.

Norma Toering & Team RE/MAX Palos Verdes Realty
(310) 493-8333 / Office Phone: (310) 831-0800

South Bay Los Angeles cities I sell real estate and homes in: Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, San Pedro, Long Beach, Torrance, Lomita, Redondo Beach, Hermosa Beach and Manhattan Beach.


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Comments

I have wondered about that.  I suppose you could have two brands depending on where your focus is for different clients and properties.  Keep your "equestrian estates and luxury coastal homes" brand and develop another for condos and less upscale properties.  Although I would keep all the marketing materials similar so they relate well together.

Good luck with expanding your appeal and expertise to include a larger market!

Posted by Deborah Burns ~ Seattle Real Estate Agent (Realty Executives -BRIO) about 4 years ago

Good point.  Try branded and unbranded. 

Posted by Kathryn Tharp ~ Rancho Cucamonga Real Estate Specialist (Realtor) about 4 years ago

Deborah - Thanks for your suggestions.

Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago
Kathryn - The buyer met me in my unbranded area, but she's obviously reading ads and seeing signs for properties in my branded area.  At least I know the brand is working!
Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago

Norma, you are right about that. In fact that's one of the main fears of the acting industry! Once Gilligan became Giligan, he was always Gilligan.

You'll be fine...try a secondary marketing plan to a whole new batch of people. You don't have to interrupt your current marketing just go for another. If done right...one won't dilute the other. Good luck!

Later in the rain~Deb

Posted by Deb Brooks, Lake Conroe Real Estate, 936-661-2624 about 4 years ago

Norma, this is a really great post.  I think anyone reading it might have done the same thing I did:  Pause, think, ponder, and now review (for the rest of my life!!).  Thank you!

P.S. Speaking of branding, you did an awesome job with the "branding" of your title.  Brand - burn.  That was great!

Posted by Mark Organek - Las Sendas Homes for Sale REALTOR (Solutions Real Estate) about 4 years ago
I have thought about that when I see Realtors in my area who brand themselves as luxury home specialists. I'm sorry that you missed out on the listing, hopefully it won't happen again. Have a good one.
Posted by JL Boney, III Columbia, SC Real Estate (Russell and Jeffcoat) about 4 years ago
Debra - I'm adding a new mix to my marketing, and it won't mention luxury or equestrian because the new area is neither.  It will carry the same logo and style just target a different audience. 
Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago
Mark - Thanks for the compliment, and a review of our marketing material is always a good idea.
Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago
JL, it was a nice reminder to make sure my marketing is not too specific.
Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago

Norma

Thanks for making us think about what we are doing? I guess we have to market to everyone.

Posted by Gary J Rocks (Werner Realty) about 4 years ago
Gary - Yes, not too generic and not to0 specific.  Sort of a one size fits all approach.
Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago
Excellent point Norma. It's a difficult choice. I know there have been times when I've worried about focusing on such a small area of the market (my town) but as Seth Godin says, "small is the new big". I don't think it hurts to let others know even though that's your specialty, you work with all price ranges.
Posted by Seattle Real Estate|Colleen Fischesser| |Short Sale Specialist|So King County (RE/MAX Select R.E | Designated Broker/Owner) about 4 years ago
Colleen, I like that quote, and although I'm good at limiting my geographical area, I do sell everything from condos to country estates in my area!  I think I'll work on spreading that concept a bit better!
Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago
Norma, I've often wondered the same thing.  I try to be as specific as I can in my marketing, and it's difficult to try and cover all the ground.   I do try to make sure that it doesn't come back and burn me! 
Posted by Ray Nellum Fort Smith Real Estate (Envision Real Estate Group, LLC.) about 4 years ago
I had a similar experience lately.  I ran into a woman I worked with years ago and she said she didn't think to call me to help her find a house since I was President of my board and she didn't think her under $100,000 purchase would matter to me.  Shocked me!
Posted by Sandra Workman, Broker ABR, CNHS, RCC, ePRO, (Rosenboom Realty) about 4 years ago
Ray - It's difficult to be all things to all people.  I think we have to watch our verbiage -- the prospective buyer I referred to in my blog thought I only sold equestrian and coastal properties.
Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago
Sandra - Funny how people do their own branding sometimes!
Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago
I don't think its a bad thing to have a specific niche.  I think a lot of people in this industry fail because they aren't specific enough.  I always worry that if I am not specific enough I will be labeled a jack of all trades and a master of none.  I would rather be considered the master of a certain niche, and risk missing out on a sale here and there.  You've probably earned way more business by being considered a specialist than you've lost from possibly alienating other areas of the market.  Just a thought... 
Posted by Ben Myers, Broker, GRI, SRES, Boise, Idaho (Rocky Mountain Real Estate) about 4 years ago
Ben - I like your thought, and I hope it is true! 
Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago

Norma,

 

Good point.  But your expertise has to fall into one or two areas of specialization. 

I think this will always be one of the pitfalls in our business. I think everyone has their own perception and many people make their own judgments without first asking the question. 

We try to cover all of the bases, talk up the business wherever we go...only to find your neighbor 2 houses down the street who has known you and talked to you for 5 years, puts their house up for sale with another Realtor.  Then they tell you, "Oh, I didn't know you could help me sell my house."  Often times it's so frustrating! I find that sometimes people have very short memories.

Sometimes, I think it's a matter of being in the right place at the right time!   

 

 

Posted by Sandy Shores, Broker-Associate Melbourne FL Real Estate M & M Real Estate Inc. (Brevard County Real Estate/ Melbourne & Palm Bay Real Estate) about 4 years ago
Sandy - I've always said everyone knows at least three real estate agents, and it's a matter of timing and a touch of luck as to which friend they will select--sometimes they select a stranger to avoid hurt feelings!
Posted by Norma Toering Palos Verdes Homes in Los Angeles Area (REMAX Palos Verdes Realty Broker Associate Lic# 01147470) about 4 years ago

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