Picking up dropped balls is a wonderful way to provide top-notch service to 
clients and pay it forward--never know when I will need someone to come to rescue me in my hour of need. It certainly beats finger pointing and playing the blame game while the ball remains on the floor and the wheels of the transaction come to a grinding halt.
The dreaded call from the lender came on Monday. The bank approved the buyer but not the building--yes, the condo's CC&Rs were not acceptable to US Bank. The buyer quickly decided to move forward with the developer's lender instead of trying to get the HOA to change the CC&Rs--a wise move in my opinion. We asked lender #1 to forward the buyer's information to lender #2. On Monday we were told it was done. On Wednesday lender #2 said he never received it. Lender #1 apologized for the "mix up" and said he would send it out on Thursday. Not good enough for this agent.
My business partner picked up the loan package in Torrance and delivered it to the Brendwood office of lender #2. One week was wasted and now time is definitely of the essence. Sometimes it is best to do it yourself and know it is done, delivered and back on track. The wheels of the transaction are back in motion!
If your expectations include customer service that is above and beyond the ordinary Norma Toering and Team would love to welcome you to our list of satisfied clients and happy customers.
Norma Toering & Team RE/MAX Palos Verdes Realty
(310) 493-8333 / Office Phone: (310) 831-0800
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South Bay Los Angeles cities I sell real estate, property, houses and homes in: Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, San Pedro, Long Beach, Torrance, Lomita, Redondo Beach, Hermosa Beach and Manhattan Beach. Information is deemed reliable but not guaranteed.
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Norma Toering & Team RE/MAX Palos Verdes Realty
(310) 493-8333
PalosVerdesLifestyle- Norma's award winning site as the best Palos Verdes homes and real estate blog since 2007. Selected by Relocation.com as one of the top ten Los Angeles area real estate blogs. Chosen by MovingCost.com as one of the best Los Angeles realty blogs. Awarded 5 out of 5 stars by Lender411 blog review. Ranked by Technorati in the top 1% of all blogs. As seen in the Daily Breeze newspaper.
South Bay Los Angeles cities I sell real estate, property, houses and homes in: Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, San Pedro, Long Beach, Torrance, Lomita, Redondo Beach, Hermosa Beach and Manhattan Beach. Based on information from the Association of REALTORS®/Multiple Listing as of the initial date of this article/blog publication and /or other sources. Display of MLS data is deemed reliable but is not guaranteed accurate by the MLS. The Broker/Agent providing the information contained herein may or may not have been the Listing and/or Selling Agent.
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Norma, That's a great example of superior customer service! Would've been easier to just wait but a little extra effort got the wheels turning again and like you said, now you KNOW it got to where it needed to be
Diane - So true. The package spent four days on a lender's desk--eveyone thought it was on the way to where it needed to be--but not so. It is now in the lender's hand and our client is more than a tad impressed.
Norma, you have a great attitude. I think it's more important that the job get done than having it not get done by the person who is supposed to do it. And I also think you're right to amass really great real estate karma for future deals.
Pat - It can't hurt to have good karma floating around out there in the clouds...
Way to go, Norma. Going the extra mile for your client.
Jane - And it was a few extra miles--you know how the 405 can be...no matter, the client was thrilled and thankful someone got the job done.
Norma, you should be very proud of yourself! Going the extra miles sure pays off. Keep up your great attitude!
Norma,
That was quite the drive to make from your area to Brentwood. When we lived in Brentwood, we would drive to Ron's sister's home in PVE rarely, because it took us over an hour. Bravo to all for getting the job done. A
Lizette - It is so much better than leaving the dropped ball on the ground waiting for someone else to pick it up...
Alexandra - At least he avoided rush hour on the 405 and that saved a couple hours!