It was one of those Monday holidays and I was preparing to leave for a family get together when my cell phone rang. I thought it might be my daughter calling to ask me to pick something up on the way, but the number displayed was not familiar. I answered it anyway.
The caller (soon to become my client) was shocked by a "real" person's voice and not a recorded message. He and his wife were parked in front of one of my listings and wanted more information on the property. The house was in escrow but I offered to follow up and send similar properties via email. We exchanged contact information and went on with our holiday plans.
I kept my word and sent the information promised. The prospective buyer responded with gratitude and enthusiastically reported back to me on each listing of interest. The prospective buyer became a student of the market and soon recognized the best buys in the neighborhoods of choice.
The journey from call to closing was not a straight line adventure. There was a short sale, a multiple offer loss and finally the multiple offer win. Christmas Eve brought good tidings and joy when their offer was accepted. Next came the long and winding road to loan approval.
It was only appropriate the keys to the home were delivered Valentine's week. Let the revelry and remodel begin!
Norma Toering & Team RE/MAX Palos Verdes Realty
(310) 493-8333 / Office Phone: (310) 831-0800
PalosVerdesLifestyle - Nominated by Relocation.com as one of the top ten Los Angeles area real estate blogs. Ranked by Technorati in the top 1% of all blogs. As seen in the Daily Breeze newspaper.
South Bay Los Angeles cities I sell real estate, property, houses and homes in: Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, San Pedro, Long Beach, Torrance, Lomita, Redondo Beach, Hermosa Beach and Manhattan Beach. Information is deemed reliable but not guaranteed.
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Norma Toering & Team RE/MAX Palos Verdes Realty
(310) 493-8333
PalosVerdesLifestyle- Norma's award winning site as the best Palos Verdes homes and real estate blog since 2007. Selected by Relocation.com as one of the top ten Los Angeles area real estate blogs. Chosen by MovingCost.com as one of the best Los Angeles realty blogs. Awarded 5 out of 5 stars by Lender411 blog review. Ranked by Technorati in the top 1% of all blogs. As seen in the Daily Breeze newspaper.
South Bay Los Angeles cities I sell real estate, property, houses and homes in: Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, San Pedro, Long Beach, Torrance, Lomita, Redondo Beach, Hermosa Beach and Manhattan Beach. Based on information from the Association of REALTORS®/Multiple Listing as of the initial date of this article/blog publication and /or other sources. Display of MLS data is deemed reliable but is not guaranteed accurate by the MLS. The Broker/Agent providing the information contained herein may or may not have been the Listing and/or Selling Agent.
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Norma,
Congrats! I am sure your clients are thrilled! Good for you for answering the phone!!!!
From start to heart. Nice story with a nice ending for happy new homeowners.
Great story Norma, it payed to answer your phone even if it was a holiday.
Lori - It was great to exceed the prospective buyer's expectations--he said he expected to leave a message as it was a holiday.
David - I left the bad parts out! What matters most is the buyers are thrilled with their new home.
Bob - We never know which call will be the one that pays--that's why it is a good policy to answer them all.
Norma, I'll bet they send you a Valentine every year! What a nice story.