Palos Verdes Lifestyle - Norma Toering's Palos Verdes Homes Blog

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Picking Up the Dropped Ball--Paying It Forward

Picking up dropped balls is a wonderful way to provide top-notch service to clients and pay it forward--never know when I will need someone to come to rescue me in my hour of need.  It certainly beats finger pointing and playing the blame game while the ball remains on the floor and the wheels of the transaction come to a grinding halt.

 

The dreaded call from the lender came on Monday.  The bank approved the buyer but not the building--yes, the condo's CC&Rs were not acceptable to US Bank.  The buyer quickly decided to move forward with the developer's lender instead of trying to get the HOA to change the CC&Rs--a wise move in my opinion.  We asked lender #1 to forward the buyer's information to lender #2.  On Monday we were told it was done.  On Wednesday lender #2 said he never received it.  Lender #1 apologized for the "mix up" and said he would send it out on Thursday.  Not good enough for this agent.

 

My business partner picked up the loan package in Torrance and delivered it to the Brendwood office of lender #2.  One week was wasted and now time is definitely of the essence.  Sometimes it is best to do it yourself and know it is done, delivered and back on track.  The wheels of the transaction are back in motion!

 

If your expectations include customer service that is above and beyond the ordinary Norma Toering and Team would love to welcome you to our list of satisfied clients and happy customers.

Norma Toering - REMAX Palos VerdesNorma Toering & Team RE/MAX Palos Verdes Realty
(310) 493-8333 / Office Phone: (310) 831-0800

PalosVerdesLifestyle - Nominated by Relocation.com as one of the top ten Los Angeles area real estate blogs. Ranked by Technorati in the top 1% of all blogs. As seen in the Daily Breeze newspaper.

South Bay Los Angeles cities I sell real estate, property, houses and homes in: Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, San Pedro, Long Beach, Torrance, Lomita, Redondo Beach, Hermosa Beach and Manhattan Beach. Information is deemed reliable but not guaranteed.


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Norma Toering - REMAX Palos VerdesNorma Toering & Team
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South Bay Los Angeles cities I sell real estate, property, houses and homes in: Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, San Pedro, Long Beach, Torrance, Lomita, Redondo Beach, Hermosa Beach and Manhattan Beach. Based on information from the Association of REALTORS®/Multiple Listing as of the initial date of this article/blog publication and /or other sources. Display of MLS data is deemed reliable but is not guaranteed accurate by the MLS. The Broker/Agent providing the information contained herein may or may not have been the Listing and/or Selling Agent.

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10 commentsNorma Toering • January 13 2011 05:47PM
Picking Up the Dropped Ball--Paying It Forward
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